CyberProfilers is a financial intelligence platform based on crowdsourced information received from our members a/k/a CyberProfilers. We provide an open-to-all listing and review platform where you, as one of our CyberProfilers, can share and discover experiences and connect with businesses to help them improve.
You can add a listing if you have valuable information on the respective financial service.
Listings are intended to provide valuable background information about a financial service and/or its providers. This should make the provider more transparent for potential customers and partners.
You can write a review if you’ve had a recent, genuine experience with this financial services provider.
Reviews are your chance to share your experiences with others and give feedback to companies. Size doesn’t matter here; we think all big and small experiences are worth reviewing — whether it’s a phone call, an online order, a visit to your local store, or otherwise using a company’s products or service.
Just keep it fresh by writing about your experience that happened in the past 12 months. When you share your recent experiences, other readers feel how a company is operating now. And companies get valuable up-to-date feedback.
Don’t make up an experience or write a review for someone else — leave it to them to write their own review. And if you’re closely associated with, work for, or are in competition with a particular company, you shouldn’t review it.
Hold onto documentation that shows you’ve had an experience with the company (for example, a receipt, order confirmation, screenshot of your chat with online customer service) because you might be asked to verify your experience.
We expect you to be a respectful contributor to our platform. So play nice, don’t be a jerk. Don’t post anything harmful, hateful, discriminatory, defamatory, or obscene. And don’t lie, bully, blackmail, make threats, or do anything illegal.
That’s a tough one to explain. We’re a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we’re also required to take down words and statements that are likely to cause serious harm to someone’s reputation or serious financial loss to a business.
The most powerful reviews explain what took place and leave it to readers to draw their own conclusions.
We don’t get involved in disputes about what actually went down between a reviewer and a business. CyberProfilers is a consumer review platform, not a regulatory authority or a court of law.
Listings and reviews are public. That’s why it’s not a good idea to include your own sensitive or personal information, and it’s never OK to include someone else’s. We’re talking names, phone numbers, addresses, email addresses, and anything else that could be used to track, identify, contact, or impersonate someone. We want the privacy and safety of yourself and others to be respected and protected.
You have to be a registered member with a user account to add a listing or post a review. You only get one user account, and it should involve a real person. Your username, profile description, and picture must reflect who you are (don’t go impersonating other people, thanks) and can’t be harmful, hateful, discriminatory, defamatory, or obscene — because everyone can see your profile! If you do include something you shouldn’t or create more than one account, we can delete your account/s.
Your user account also needs to be connected to a valid, permanent email address if we need to contact you.
Sometimes your account is automatically created and pre-filled with your name, like if you click on an email invitation link from a company or sign up via Facebook. You can always edit your details to include only the information you want publicly displayed.
Everybody can flag a listing or review as false or fake — especially if you’ve got proof. Only flag a review if you genuinely believe there’s a problem, and please be fair and consistent. We’ll check flagged reviews to see if they breach our guidelines. And if they do, we’ll take action.
We’re all for freedom of expression, but some form of content cannot be accepted. If someone flags your review for breaking our rules, we may temporarily hide it and ask you to make some changes. We’ll allow you to bring genuine reviews within our guidelines so they can stay on Trustpilot.
But if you seriously misuse our platform, we can remove your reviews and/or block or delete your account. If your account is deleted, your reviews will also be deleted.
Besides, our super cool software is constantly on the lookout for suspicious and fake reviews and will remove them.